At EzzSheila, we are committed to providing you with a seamless shopping experience, from the moment you place your order to the time it reaches your doorstep.
Shipping Policy
Where We Ship
We proudly ship worldwide.
Processing Times
Orders placed Monday through Friday during regular business hours are processed and shipped the next business day. Orders placed outside business hours, on weekends, or holidays will be processed on the following business day.
UAE Shipping
- Free Shipping: Enjoy free shipping on all UAE orders of AED 150 and above.
- Flat Rate: For orders below AED 150, a flat shipping fee of AED 20 applies.
- All UAE orders are shipped via 2-day shipping.
International Shipping
- Rates: Shipping rates are calculated based on the weight of your order and the courier you choose.
- Options: We offer trackable international shipping to ensure peace of mind.
- Delivery Times: Shipping times vary by country, with estimates provided at checkout for your convenience.
Note: International orders may incur customs duties, taxes, or processing fees, as determined by the destination country’s government. These fees are the customer’s responsibility. For assistance, email us at support@ezzsheila.com.
Returns & Exchanges
Our Commitment
We want you to be completely satisfied with your purchase. If you are not happy with an item for any reason, we gladly accept returns of unworn, unwashed, and undamaged merchandise within 30 days of purchase.
Returns Policy
- Eligibility: Items must be in their original condition, with all tags attached.
- Exclusions: Final sale, clearance, or discounted items are not eligible for return or exchange.
Our Guarantee
We stand by the quality of our products. If you receive a defective item, we will accept it for a full refund or exchange.
How to Return
- Contact us via email at support@ezzsheila.com with your order number and return request.
- Our team will guide you through the return process and provide return shipping details.
- Once we receive and inspect the returned item, we will process your refund or exchange.
Please Note:
- We are not responsible for return shipping fees or lost returns.
- Refunds are issued for the cost of the item(s) returned, excluding original shipping charges or customs fees.
At EzzSheila, your satisfaction is our priority, and we are here to ensure every interaction with us is as exceptional as our products.